The Twitter is Falling! The Twitter is Falling!
Wednesday
Feb 10, 2010
The patriarchs of the old media have spoken. Again. They’ve consulted their crystal balls – the same brilliant orbs that were unable to reveal their own accelerating decline and potential demise – and determined that Twitter, one of the most prominent social media platforms, is supine on its deathbed, pennies on its eyes, waiting to go gentle into that good night.
Brandweek published today an article entitled Is Twitter the Next Second Life? that laid out the desultory details of Twitter’s autopsy even before the playful blue bird’s corpse assumed room temperature.
The title of the article, comparing Twitter to an entirely dissimilar virtual gaming platform, established the unrelenting bias of the author who made no attempt to investigate the reasons behind Twitter’s explosive growth over the past two years, but was content simply to comment on its apparent failure to maintain an unsustainable growth rate. The fact that Twitter’s growth rate has receded to only 6.2 million additional users per month from a recent high of 7.8 million is apparently cause for alarm among the Brandweek cubicle farm apparatchiks that would sacrifice infants on live webcasts to attain a hundredth of Twitter’s monthly gain in their own subscriber base.
So, how to prove that Twitter’s demise is imminent? Call on an assortment of disgruntled marketing execs and Social Media directors willing to denigrate Twitter’s reach and influence, naturally. With an enormous population of clueless and envious advertising and PR flacks champing at the bit to diminish Twitter’s accumulated luster, Brandweek had no problem finding jilted Twitter suitors eager to vent their bilious spleens at Twitter’s expense.
In addition to a couple of prominent marketing executives who dismissed Twitter’s relevance to their marketing efforts, the article quoted Sienna Farris, the director of social media strategy for a global ad agency, Strawberry Frog, who demonstrated her social media bona fides by claiming that there are just a few areas where Twitter makes sense for marketers. Those areas: hawking deals, announcing promotions and handling customer relations. Not a word about listening. Not a syllable about engagement. Not a hint about relationship building or customer support or market research. In sum, not a single mention of how Twitter can be employed as a component of a digital marketing strategy with the exception of self-serving pitches – the one thing certain to alienate SM participants.
A quick examination of Strawberry Frog’s social media activity reveals their precise level of social media cluelessness. Sure, they have a Twitter id and a Facebook Fan Page, but their participation is entirely one-sided. An examination of their Facebook Fan Page reveals daily posts, but only a single comment. No conversation, no engagement, and no attempts to converse with their fans. Ditto their Twitter stream. Virtually no conversation, but plenty of self-promotion. Could Brandweek possibly have found a social media director with less of a clue how to deploy Twitter as a strategic tool?
Despite acknowledging that companies including Ford, SomeEcards, Dell, Comcast and BestBuy have achieved notable successes by exploiting their Twitter engagements, the author still concludes that Twitter is destined for the ash-heap of history. After all, Ford may have achieved enormous success, with Scott Monty attracting over 37,000 followers and Ford launching their latest Focus model exclusively through social media, but Chevrolet apparently failed to replicate Monty’s success, so #TwitterFail.
Maybe it’s just me, but shouldn’t a journalist ask some simple questions and attempt to explain why two nearly identical companies in the same industry would have such disparate social media results before declaring the demise of one of social media’s most notable participants? After all, if Scott Monty at Ford has enormous success and measurable ROI in his SM efforts, why is the SM platform derided instead of Chevrolet’s social media director? What’s Scott Monty doing that Adam Denison at Chevrolet is missing? I’m gonna guess that it has something to do with the content of Chevrolet’s messages, not the Twitter platform itself. But, rather than explore the differences in approach that each company elected to pursue in their SM engagements, the author simply declares the ineptitude of the Twitter platform in attracting followers. When in doubt, blame the platform.
There are dozens of social media directors, consultants and even self-proclaimed gurus who could have provided countless testimonials and case studies of companies in virtually every industry that have leveraged their Twitter participation into measurable ROI, but their stories weren’t enough to counter Brandweek’s anticipatory joy tolling Twitter’s death knell.

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Comments
Heidi Cool
February 10th, 2010 at 6:37 pm
It doesn’t surprise me that the people who still don’t get how it works are the most likely to criticize. People who see Twitter as purely a broadcast channel are destined to failure.
This afternoon I spent 90 minutes conversing with several dozen sharp marketing and social media minds, from a variety of industries and locations around the globe. We spent our time delving into the benefits, use scenarios and tools of listening on social media. We spoke our minds and we listened to each other. And we did it all from the comforts of our homes and offices via Twitter during our weekly #smchat. I can’t imagine how we would have accomplished such a thing before such a tool was available to us.
Granted our gathering wasn’t about making sales, it was about learning and professional development. But I know darn well that some of the connections made during these chats will lead to both friendships and business leads. If we’re looking for a service provider we’ll always turn to someone we’ve gotten to know and trust before hiring a total stranger.
The funniest thing to me is that it’s not a new idea. We’re applying many of the same networking and word-of-mouth principles on Twitter that we always applied to the real world, before anyone coined the phrase social media. Blaming the service for user error is like blaming Apple for the dark screen you see when you forget to plug in your computer.
Will Twitter be around forever? No, something better will someday emerge to overshadow it. But in the meantime Twitter offers a communications tool that can serve a variety of use scenarios. As the users it is our responsibility to learn how to wield that tool effectively.
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John Heaney Reply:
February 10th, 2010 at 8:08 pm
What was shocking and appalling to me was the response from the director of social media strategy who had no idea how to exploit one of the most powerful communications tools available to business big and small. How do you get that title yet display no comprehension of the potential of the assorted SM platforms and treat them as just another advertising medium?
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Adam Denison
February 10th, 2010 at 9:11 pm
I disagree, naturally, with your take on Chevrolet. We just started that account and are slowly trying to get people who followed the personal accounts of our team to follow the Chevy account. As you understand, this takes time. We initially took the Scott Monty route, but opted to go for a more branded approach. It’s only been up since mid-December.
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John Heaney Reply:
February 10th, 2010 at 9:49 pm
Adam, I’m sorry if I came across as knocking Chevrolet, but that wasn’t my intent. Actually, I’m looking forward to seeing how you and Chevrolet use the assorted SM platforms to build community and I hope that your efforts will demonstrate to others how creative use of social media can extend your brand. What I found dismaying was Brandweek’s premise that Twitter is a failure because companies like Chevrolet haven’t attracted Oprah like armies of followers and are still determining the best ways to use the platform to reach their marketing objectives. Ford and Scott Monty don’t define THE way to use Twitter, just ONE way to use Twitter. I wish you and Chevy the best of luck and I would love to have an orange Camaro in my garage.
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