In Pursuit of Corporate Artisanship
Sunday
Aug 1, 2010
I’m flying west this morning, heading to Madison, Wisconsin for the biannual Transplant Games (I was the recipient of a kidney transplant nearly 20 years ago). Above me, in a luggage bin apparently designed to hold no more than a laptop and a magazine sit my tennis racquets, freshly strung for the singles and doubles events that I’m scheduled to compete in.
As a competitive tennis player, my racquets are the most important tools I carry so there’s no way I’d entrust them to any airline’s baggage handlers. In pursuit of the perfect racquet I’ve tested an assortment of frames and experimented with strings at a range of tensions until I found the right combination that provides the responsiveness, feel and power that I rely upon every single shot. And when I break a string, I have complete confidence that the next racquet I pull out of my bag will perform precisely the same way. Every time. Without fail.
How do I know that I can rely upon each racquet’s precision and performance? Because each racquet is prepared by a local entrepreneur, Paul Schambs, whose racquet stringing skills have attained artisan status.
For those who don’t play tennis, or play it casually, the importance of consistency in racquet preparation may seem obsessive, but the deviation of just a few pounds in the string tension can dramatically affect the playability of a racquet. And having pulled a racquet out of my bag that was strung by another, less talented stringer I can attest that the difference in power and feel can throw off your game and affect you mentally.
Which is why so many highly skilled players and even tennis professionals rely upon Paul’s expertise and allow only Paul to string their racquets. He is the tennis equivalent of Stradivarius, carefully crafting each racquet to the specific needs of his stable of players and taking pride in the consistency and exceptional quality of his work.
All of which led me to wonder why so few entrepreneurs and businesspeople are recognized as artisans in their own fields of expertise. Artisans are pursued. They’re highly valued. They can charge a premium. They’re the recipients of referral business. And they don’t have to produce expensive works of art like Stradivarius. They can make pizzas, fix cars, paint houses, or provide marketing guidance. As long as they do it with deep personal commitment, pride and unmatched expertise, they become irreplaceable artisans.
If you’re not perceived as an artisan in your particular field, what are you doing to change your perception and deliver consistently expert work that separates you from the rest of the pack?

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Comments
Susie Sharp
August 5th, 2010 at 9:08 pm
Paul has always been a professional’s professional whether he’s racing cars in Monte Carlo, stringing racquets or building a company. Great article, John!
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